Startex Power Ranks Among Top Three in J.D. Power and Associates Customer Satisfaction Study
November 6, 2012
HOUSTON (Nov. 6, 2012) - StarTex Power, a Constellation retail electric provider based in Houston, was ranked 3rd among Retail Energy Companies in Texas for overall customer satisfaction in the J.D. Power and Associates 2012 Texas Residential Retail Electric Provider Customer Satisfaction StudySM
The J.D. Power and Associates study measures customer satisfaction by examining four key factors: pricing, billing and payment, communications and customer service.
StarTex Power has a long list of awards and accolades earned for providing "Star Treatment" to both customers and employees. The company has been recognized in both 2011 and 2012 by the Better Business Bureau (BBB), which gave StarTex Power its top award for superior commitment to ethics, excellence and quality in the workplace. StarTex Power is the only Retail Electric Provider to win the BBB's Pinnacle Award.
StarTex has also received an "A+" rating from the greater Houston and South Texas Better Business Bureau, an upgrade from the company's previous "A" rating.
The company has been recognized by the Houston Business Journal as a "Best Place to Work in Houston" for four consecutive years, from 2008 to 2011.
"We are honored to be rated highly by our customers and J.D. Power and Associates for customer satisfaction - a trait that truly sets our company apart from the competition," said Bruce Stewart, senior vice president and chief marketing officer, Constellation. "This rating demonstrates our dedication to providing our customers with not only competitive rates, but also friendly people and outstanding customer service. We want to thank our customers for their support, and we look forward to serving them in the years to come."
Constellation is a leading competitive retail supplier of power, natural gas and energy products and services for homes and businesses across the continental United States. Constellation's family of retail businesses serves approximately 2 million residential, public sector and business customers, including more than two-thirds of the Fortune 100. Baltimore-based Constellation is a subsidiary of Exelon Corporation (NYSE: EXC), the nation's leading competitive energy provider, with 2015 revenues of approximately $34.5 billion, and more than 32,700 megawatts of owned capacity comprising one of the nation's cleanest and lowest-cost power generation fleets. Learn more at www.constellation.com or on Twitter at @ConstellationEG.
For more information contact:
Lawrence McDonnell, Constellation Communications