BGE Keeps on Delivering
Solid, predictable revenue for shareholders … Significant improvements in reliability … Smart and profitable growth … BGE had quite a year.

A Strong Year for Reliability
Delivering reliable electric service to more than 1.1 million customers in Central Maryland is no small feat. In 2001, BGE made significant strides with its reliability initiatives, reporting its best year ever for average interruptions per customer. In fact, it improved upon its previous all-time best record set in 2000 by 15%.

Fewer outages can mean happier customers. That’s why BGE has made significant investments over the past seven years to improve the reliability of its electric delivery system. Customers have enjoyed the results, witnessing steady reductions in the number of service interruptions experienced.

In addition to instituting a comprehensive preventative maintenance program, BGE has also installed innovative information technology that improves service and reduces costs. This year, BGE’s new ATLAS and Outage Management systems will be up and running. By deploying advanced information technology in the operation of its electric and gas distribution networks, BGE will deliver improved reliability and save millions of dollars in operating costs.

Operational Excellence is the Future
When BGE’s Gas Division signed its 600,000th gas customer in 2001, there was reason to celebrate. Achieving this major milestone was not just about growth; it represented the company’s commitment to growing smartly and profitably.

That commitment is the foundation for a new initiative BGE embraced in 2001—Achieving Operational Excellence (AOE). Aimed at improving productivity while reducing and controlling costs, AOE has become the blueprint for making BGE a leader in energy delivery.

After a comprehensive and concerted effort to review and re-engineer key business processes in 2001, BGE has now begun to implement the more than 200 recommendations that came out of the process. Combined, the recommendations promise to substantially improve business processes, functions and activities while providing customers with more efficient, effective, and hassle-free service.
  

Wires Down! Red Alert! Don’t go near, you’ll get hurt. Get some help, better rush. And do not, do not, do not touch!
Two BGE public service TV spots teaching children to stay away from downed wires garnered numerous awards in 2001, including an Emmy.