Electricity Bill Assistance Resources in Texas
We recognize that customers deal with a variety of issues when it comes to their households, particularly now during the COVID-19 pandemic. The economy has been difficult for many Texans, and at times, you may have found yourself in need of assistance.
Below you will find information on how you can receive help to keep your electricity on along with additional energy assistance programs available for Texas families and residents.
Request a Deferred Payment Plan
A deferred payment plan allows a customer to pay an outstanding balance in installments that extend beyond the due date of the current bill. This can alleviate the stress of having to pay the full bill at one time and prevents disconnection without additional notice for non-payment. We make deferred payment plans available, upon request, to our residential customers:
- For bills that become due during an extreme weather emergency.
- As directed by the PUCT during a state of disaster declared by the governor in the area covered by the declaration.
We are currently offering deferred payment plans to our customers consistent with current PUCT requirements.
Please note: A switch-hold may be placed on your account for the deferred payment plan that prevents you from switching providers until the deferred balance is paid in full. You can pay the balance in full at any time to release the switch-hold.
For more information on deferred payment plans, please contact us.
Seek a Payment Arrangement
A payment arrangement is an agreement with your electricity provider that allows you to pay the outstanding bill after its due date, but before the due date of the next bill. If a disconnection notice is issued before a payment arrangement is made with us, that disconnection will be suspended until after the payment due date agreed upon.
Please note: If you do not fulfill the terms of the payment arrangement, service may be disconnected after the later of the due date for the payment arrangement or the disconnection date indicated in the original notice, without issuing an additional disconnection notice.
For more information on payment arrangements, please contact us.
If you are seeking financial assistance with your bill, you can contact 2-1-1 Texas for information about services or agencies in your area that may offer utility assistance. Dial 2-1-1 from your phone or 877-541-7905, select your language, then choose Option 1. You may also visit 211texas.org.
Texas Department of Housing and Community Affairs Rent Relief Program
The program provides rental and utility assistance to qualifying applicants to prevent housing instability, potential eviction, and financial hardships of tenants and landlords as a result of the COVID-19 public health emergency. For more information, visit texasrentrelief.com, call toll-free 833-989-7368 from 8 a.m. to 6 p.m. CST Monday to Saturday, or email email@example.com.
Low Income Home Energy Assistance Program (LIHEAP)
LIHEAP is a federally funded program that provides financial assistance to households to help with home energy costs.
The LIHEAP CARES Act includes utility bill payment assistance. Visit Help for Texans and select the “Utility Bill Payment Help” option. From a landline, call toll free 877-399-8939 between 8 a.m. and 5 p.m., Monday through Friday. The toll-free number will directly connect you with the service provider in your county.
Community Assistance Agencies (CEAP)
Many community agencies exist that help residents obtain energy and utility assistance. Click here for a list of some of these agencies.
|Organizations & Agencies||Counties Served||Phone Number|
|Aspermont Small Business Development Center, Inc.||
Haskell, Jones, Kent, Knox, Stonewall, and Throckmorton
|BakerRipley (Formerly Known as Neighborhood Centers, Inc.)||
|Bexar County Department of Community Resources||
|Big Bend Community Action Committee, Inc.||Brewster, Culberson, Hudspeth, Jeff Davis, and Presidio||432-729-4908|
|Brazos Valley Community Action Agency, Inc.||Brazos, Burleson, Grimes, Leon, Madison, Montgomery, Robertson, Walker, Waller, and Washington||979-846-1100|
|Cameron and Willacy Counties Community Projects, Inc.||Cameron and Willacy||956-544-6411|
|Central Texas Opportunities, Inc.||Brown, Callahan, Coleman, Comanche, Eastland, McCulloch, and Runnels||325-625-4167|
|Christian Community Action||Collin, Dallas, Denton, Tarrant, Wise Argyle, Carrolton, Coppell, Frisco, Lake Dallas, Lewisville, Little Elm, and Northwest School Districts||972-221-1224|
|City of Fort Worth Community Action Partners||Tarrant||817-392-5700|
|Combined Community Action, Inc.||Austin, Bastrop, Colorado, Fayette, and Lee||979-540-2980|
|Community Action Committee of Victoria, TX||Aransas, Calhoun, DeWitt, Goliad, Gonzales, Jackson, Lavaca, Refugio, and Victoria||361-578-2989|
|Community Action Corporation of South Texas||Bee, Brooks, Cameron, Duval, Jim Wells, Kenedy, Kleberg, San Patricio, and Willacy||361-664-0145|
|Community Action Inc., of Central Texas||Blanco, Caldwell, and Hays||512-392-1161|
|Community Council of South Central Texas, Inc.||Atascosa, Bandera, Comal, Dimmit, Edwards, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, Kinney, La Salle, Live Oak, McMullen, Maverick, Medina, Real,Uvalde, Val Verde, Wilson, and Zavala||830-303-4376|
|Community Services Agency of South Texas||Dimmit, LaSalle, and Maverick||830-876-5219|
|Community Services of Northeast Texas, Inc.||Bowie, Camp, Cass, Delta, Franklin, Hopkins, Larmar, Marion, Morris, Rains, Red River, and Titus||903-756-5596|
|Concho Valley Community Action Agency||Coke, Concho, Crockett, Irion, Kimble, Menard, Reagan, Schleicher, Sterling, Sutton, and Tom Green||325-653-2411|
|Dallas County Department of Health and Human Services||Dallas||214-819-1848|
|Economic Action Committee of The Gulf Coast||Matagorda||979-245-6901|
|Economic Opportunities Advancement Corporation (EOAC)||Bosque, Ellis, Falls, Freestone, Hill, Limestone, McLennan, and Navarro||254-753-0331|
|El Paso Community Action Program, Project BRAVO, Inc.||El Paso||915-562-4100|
|Galveston County Community Action Council, Inc.||Brazoria, Fort Bend, Galveston, and Wharton||409-765-7878|
|Greater East Texas Community Action Program (GETCAP)||Anderson, Angelina, Chambers, Cherokee, Gregg, Hardin, Henderson, Houston, Jefferson, Kaufman, Liberty, Nacogdoches, Orange, Polk, Rusk, San Jacinto, Smith, Trinity, Van Zandt, and Wood||936-564-2491|
|Harris County Community Services Department||Harris||713-696-7900|
|Hidalgo County Community Services Agency||Hidalgo||956-383-6240|
|Hill Country Community Action Association, Inc.||Bell, Coryell, Hamilton, Lampasas, Llano, Mason, Milam, Mills, and San Saba||325-372-5167|
|Irving Cares||City of Irving||972-721-9181|
|Kleberg County Human Services||Kenedy and Kleberg||361-595-8572|
|Lubbock Community Development Department||Lubbock||806-775-2309|
|Metrocrest Social Services||Denton County: Carrollton, Addison, Farmers Branch, Coppell, and Dallas zip code 75287||972-446-2100|
|Nueces County Community Action Agency||Nueces||361-883-7201|
|Panhandle Community Services||Armstrong, Brisco, Carson, Castro, Childress, Collingsworth, Dallam, Deaf Smith, Donley, Gray, Hall, Hansford, Hartley, Hemphill, Hutchinson, Lipscomb, Moore, Ochiltree, Oldham, Parmer, Potter,Randall, Roberts, Sherman, Swisher, and Wheeler||806-372-2531|
|Pecos County Community Action Agency||Crane, Pecos, and Terrell||432-336-7528|
|Rolling Plains Management Corporation||Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Shackelford, Stephens, Taylor, Wichita, Wilbarger, and Young||940-684-1571|
|South Plains Community Action Association, Inc.||Bailey, Cochran, Crosby, Dickens, Floyd, Garza, Hale, Hockley, King, Lamb, Lynn, Motley, Terry, and Yoakum||806-864-6104|
|South Texas Development Council||Jim Hogg, Starr, and Zapata||956-722-3995|
|Tarrant County Human Services||Tarrant||817-531-5620|
|Texas Neighborhood Services||Erath, Hood, Johnson, Palo Pinto, Parker, Somervell, and Wise||817-598-5700|
|Texoma Council of Governments||Collin, Cooke, Denton, Fannin, Grayson, Hunt, and Rockwall||903-813-3541|
|Travis County Health & Human Services and Veterans Services||Travis||512-854-4100|
|Tri-County Community Action, Inc.||Harrison, Jasper, Newton, Panola, Sabine, San Augustine, Shelby, Tyler, and Upshur||936-598-6315|
|Webb County Community Action Agency||Webb||956-523-4182|
|West Texas Opportunities, Inc.||Andrews, Borden, Dawson, Ector, Loving, Reeves, Ward, Winkler, Fisher, Gains, Glasscock, Howard, Martin, Midland, Mitchell, Nolan, Scurry, and Upton Ward||806-872-8354|
|Williamson-Burnet County Opportunities, Inc.||
Burnet and Williamson