Constellation's New Online Account Management FAQs

At Constellation, we strive for positive experiences with valued customers like you, ensuring that every interaction is easy, intuitive and meets your needs. This new digital platform will provide you with an improved and efficient user experience which will also grow with you and your needs. If you have multiple accounts, you’ll be able to manage them all in one place instead of on multiple websites.

With the new platform, you’ll have the ability to accomplish many of the things you did on the three separate websites – all within a single platform. Additionally, the look and feel will be enhanced and more user-friendly thanks to valuable feedback from users like you.

Before you transition to the new digital platform, you'll receive a series of emails detailing everything you need to know for your move. Please keep an eye out for these communications and follow the instructions provided.

Please follow your Sales Representative or Customer Care Representatives direction on using the new digital platform. By the beginning of April, most new Commercial and Industrial (C&I) customers and brokers will be able to create a new account – but there may be some exceptions. By May, all new Residential and Home Services customers will be creating their accounts in the new system.

If you are using and have already moved to the new platform and have forgotten your password or need to reset it, simply go to your online account and click on the “Forgot Password” link. You will be asked to select a verification method – email or phone – and you will receive instructions on how to reset your password.

You do not need to create an online account to make a payment.

You can make a one-time guest payment online here. You will need access to your customer number, which you can find on your energy bill, as well as your email address.

Please note: You will not be able to make a one-time payment if you have been disconnected or your disconnection notice is at or past your due date. For help with making a payment if you’ve been disconnected or received a disconnection notice, please contact Customer Care.

Constellation residential customers who have previously set up account on My Constellation will not need to set up a new online account.

1. To log into our new online account system, you can simply use your username and password that you used for My Constellation.

2. You will then continue to a screen to review and agree to our privacy policy.

3. Once you have done that, you will have access to your dashboard.

We want to make reading and understanding your energy bill as easy as possible. If you are a Constellation customer in Georgia or Texas, you will receive a bill directly from us. You can get a better understanding of the various energy charges and what they mean here.

• You can see a sample Georgia bill here.
• You can see a sample Texas bill here.

For our Georgia and Texas customers who have questions about their bill, visit our Contact Us page for ways to get in touch with our customer care team or view the next question and answer below.

If you live in another state outside of Georgia or Texas, you will receive your bill from your utility company. Your Constellation supply rate energy charge will be a line item on your utility bill.

If you live outside of Texas or Georgia and have questions about your bill, we suggest you reach out to your utility company. For questions about your energy supply rate or Constellation charges specifically, you can Contact Us.

Constellation prides itself on offering best-in-class customer service. If you need help with your account, making a payment, signing up for service, renewing your service, or just have general questions about our products and services, you can contact us a variety of ways.

Chat with us

Email:

• Georgia customers
• Texas customers
• All other customers

Phone – Electricity & Natural Gas Customers:

Georgia customers - 877-677-4355
M-F 8 am-6 pm EST

Texas customers - 888-900-7052
M-F 7 am-8 pm CST
Sat 8 am-5 pm CST

All other customers - 855-465-1244
M-F 8 am-8 pm EST

Phone – Home Services Customers:

• Georgia: 844-315-HOME
• Maryland: 888-243-HOME
• Pennsylvania: 844-307-HOME
• Texas: 844-823-HOME

Social media:

Our social media accounts are monitored periodically between 9 am and 4 pm CST Monday through Friday, except holidays.

• Facebook
• Instagram
• Twitter

If you are currently a Home Services Customer, Constellation will move your account information to the new platform. Please:

1. Watch for the series of emails which will tell you when and where to login into the new platform.
2. The email will provide instructions on how to login to the new platform.
3. After logging in, you will see a screen to review and agree to our privacy policy.
4. Once you have done that, you will have access to your dashboard.

Use this form to reach out to us for assistance.

Phone – Home Services Customers:

• Maryland: 888-243-4663
• Georgia: 844-315-4663
• Pennsylvania: 844-307-4663
• Texas: 844-823-4663

If you are currently a SMB customer managing your account in Energy Manager, Constellation either has or will be moving your account in the near future to the new platform. If you have not received move emails yet, do the following:

1. Watch for the series of emails which will tell you when and where to login into the new platform.
2. The email will provide instructions on how to login to the new platform.
3. After logging in, you will see a screen to review and agree to our privacy policy.
4. Once you have done that, you will have access to your dashboard.

If you have questions or need further assistance, please contact your Constellation representative, account management team or customer care team:

SMB Electricity & Natural Gas Customers

• Atlanta Gas & Light Small/Medium Business: 877-677-4355 or customercarega@constellation.com, Mon-Fri, 8am-6pm ET, except holidays.
• Texas Small/Medium Business: 866-917-8271, or SMBCareTX@constellation.com, Mon-Fri, 7am-6pm CT, except holidays.
• All Other Small/Medium Business Utility Markets: 833-848-6938 or home@constellation.com, Mon-Fri, 8am-8pm ET, except holidays.

SMB Constellation Building Systems: 877-427-2003

If you are currently a C&I customer managing your account in Energy Manager you likely have been moved to the new digital platform, but there are a few exceptions. If you are still using Energy Manager and you’ve not received move emails yet, do the following:

1. Watch for the series of emails which will tell you when and where to login into the new platform.

2. The email will provide instructions on how to login to the new platform.

3. After logging in, you will see a screen to review and agree to our privacy policy.

4. Once you have done that, you will have access to your dashboard.

If you have questions or need further assistance, please contact your Constellation representative, account management team or customer care team:

Power:
1-844-6-ENERGY (1-844-636-3749) or CNECustomerCare@constellation.com.

Gas:
844-200-3427 or gascustomercare@constellation.com.