Answers to Your Home Energy Frequently Asked Questions

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Q: What steps do I need to take to choose a new supplier?

A: The process is easy:

• Have a recent copy of your utility bill.

• Review our pricing plans.

• Carefully read the terms and conditions for your plan.

• Choose the plan that best fits your needs and fill out the simple online form.

 

Q: Is my personal information safe?

A: Yes, we are required by law to keep your information confidential.

 

Q: If I choose Constellation, will it impact my participation in state assistance programs that help me with my energy bill?

A: If you currently participate in state assistance programs that help you with your energy bill, please check with your current program to see about eligibility for choice.

 

Q: What is QuikSkan, and how do I use it?

A: The QuikSkan tool, currently available in Maryland only, is a new tool that allows you to become a Constellation customer in just minutes.

• Grab a recent utility bill from your current natural gas or electricity provider.

• With your iPhone or iPad, snap a picture of your bill.

• Then, visit constellation.com, type in your zip code, select a plan and click "checkout."

• Choose QuikSkan on the following screen, and we'll pre-populate the fields in the online application​.

Want to see how the tool works? Watch this video.

 

General Questions

Q: What is the difference between my local utility company and Constellation?

A: Constellation is a supplier of electricity and natural gas. Your local utility company will be responsible for the delivery of electricity or natural gas to your home and will maintain all poles and wires.

 

Q: How will the relationship with my current utility change if I buy power from an alternate energy provider?

A: Your relationship with your utility will remain the same. The utility company is bound by law to provide equal service to all of its customers regardless of your provider of electricity or natural gas supply.

 

Q: Will my utility company need to be notified of the change to Constellation?

A: When you make the switch to Constellation, we will take care of contacting your current utility.  You will receive a notice from your utility confirming your selection of Constellation as your electricity or natural gas supplier.

 

Q: What do I do if my power goes out?

A: Contact your local utility and report the outage. Your local utility, or distribution company, is still responsible for maintaining the reliability of the transmission and distribution system, including the poles, wires and pipelines that deliver your electricity and natural gas supply to your facility.

 

Q: Whom should I contact if I have a question regarding the status of energy competition or licensed retail energy providers (REPs) in my market?

A: You should contact your local Public Utility Commission or Public Service Commission.

 

Customer Care and Billing

Q: How do I contact Constellation’s customer service to discuss enrollment, billing or other non-utility issues?

A: All of our contact information can be found on our contact us page.

 

Q: I made the switch to Constellation. How long will it take until I see the changes reflected on my bill?

A: The changes will usually occur between 1-2 billing cycles. You should then see Constellation listed in the supply portion of your utility bill.

 

Q: I pay my utility bill online. Can I continue to do that if I choose Constellation as my supplier?

A: If you have signed up for online billing with your utility, then you should be able to continue to pay your utility bill online.​

 

Q: What happens at the end of my contract term?

A: Before your contract expires Constellation will mail you a renewal notice outlining your renewal options.

 

Renewable Energy

Q: What is Renewable Energy?

A: Renewable Energy, also known as green power, is energy generated by the sun, wind, earth, and water. These resources replenish themselves naturally. Renewable energy fuels include solar, landfill biomass, wind and geothermal.​

 

Q: Do you have green or renewable energy plans?

A: We offer a renewable national wind product available for customers in states where we offer competitive electricity.