Answers to Your Small Business Energy Frequently Asked Questions
Sign Up For Service
Q: What steps do I need to take to choose a new supplier?
A: The process is easy:
• Have a recent copy of your utility bill.
• Review our pricing plans.
• Carefully read the terms and conditions for your plan.
• Choose the plan that best fits your needs and fill out the simple online form.
Q: What is the difference between my local utility company and Constellation?
A: Constellation supplies electricity and natural gas to your utility. Your local utility company delivers the electricity or natural gas to your business and is responsible for the distribution infrastructure (poles, wires, pipes) of your energy.
Q: How will the relationship with my current utility change if I buy power from an alternate energy provider?
A: Your relationship with your utility will remain the same. The utility company is bound by law to provide equal service to all of its customers regardless of your provider of electricity or natural gas supply.
Q: Will my utility company need to be notified of the change to Constellation?
A: Once you make the switch to Constellation, we will take care of contacting your current utility. Your utility company will notify you of the switch to Constellation as your electricity or natural gas supplier.
Q: Are there any fees incurred when switching service to Constellation?
A: We do not add additional charges or fees when a business switches to our service. Some utilities may charge a fee or do a true-up when a business switches from utility service.
Q: Is my business’ information safe?
A: Yes, we are required by law to keep your information confidential.
Q: What do I do if my power goes out?
A: Contact your local utility and report the outage. Your local utility, or distribution company, is still responsible for maintaining the reliability of the transmission and distribution system, including the poles and wires that deliver your electricity or natural gas supply to your facility.
Q: Whom should I contact if I have a question regarding the status of energy competition or licensed retail energy providers (REPs) in my market?
A: You should contact your local Public Utility Commission or Public Service Commission.
Customer Care and Billing
Q: How do I contact Constellation Energy’s customer service to discuss enrollment, billing or other non-utility issues?
A: All of our contact information can be found on our contact us page.
Q: I made the switch to Constellation. How long will it take until I see the changes reflected on my bill?
A: The changes will usually occur between 1-2 billing cycles. You should then see Constellation listed in the supply portion of your bill.
Q: What happens at the end of my contract term?
A: Before your contract expires Constellation will mail you a renewal notice outlining your renewal options.
Q: What is Renewable Energy?
A: Renewable Energy, also known as green power, is energy generated by the sun, wind, earth, and water. These resources replenish themselves naturally. Renewable energy fuels include solar, landfill biomass, wind and geothermal.
Q: Do you have green or renewable energy plans?
A: We offer a renewable national wind product available for business customers in states where we offer competitive electricity.
Q: What is a Renewable Energy Certificate (REC)?
A: A REC represents the environmental attributes of one megawatt hour (MWh) of electricity generated from renewable sources delivered somewhere on the power grid. The attributes may be sold separately from the associated electricity. Attributes represented by a REC include the fuel source (wind, solar, etc.), actual emissions from the facility, the location and vintage of the facility, and the date that the MWh that produced the REC was generated.
Q: What are the Benefits of RECs?
A: A REC allows attributes of renewable power to be "stored," unlike electrons which are used immediately. Renewable Energy Credits make it easy for a buyer to purchase green power because they can be sold separately from electricity. They can be purchased from a variety of locations, and the REC purchase can be based on any amount of electricity. Buying RECs provides support to renewable resources, and in certain cases, the buyer may adjust its emissions from the purchase of electricity.