FAQs

Your bill due date is listed directly on your invoice. Due dates can vary by market and billing structure, so checking your most recent bill is the best way to confirm timing.

Yes. Many customers can enroll in automatic payments through your customer portal, helping ensure bills are paid on time and reducing administrative effort. Log in here.

Even with a fixed‑rate plan, your total bill can change based on usage, seasonal demand and utility or regulatory charges. Fixed rates apply to supply pricing, not total consumption or delivery costs.

If no action is taken before your contract ends, your account may move to default terms or a variable rate, depending on your state and contract. Reviewing renewal options early helps you avoid unexpected changes.

Plan changes during a contract term may be limited and depend on your agreement and market. If your needs have changed, customer care or your account representative can help explain available options.

No. Renewing, changing plans, or adding services does not interrupt energy delivery. Your local utility continues to deliver energy and maintain infrastructure.

Your local utility, not your supplier, handles outages and emergency response. If you experience a power outage or suspect a gas leak, contact your utility directly. Find contact information here.

No. Choosing a supplier does not affect reliability. Your utility continues to deliver energy, maintain lines and pipelines and respond to outages regardless of your supplier.

Most updates such as contact information, authorized users, or payment methods can be made through your customer portal. Customer support is available if you need help. Find contact information here.

Yes. Many businesses add electricity or natural gas service for new locations under their existing relationship, making it easier to manage accounts and billing in one place. Find out how to add additional locations or other services here (link to add additional products page).