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Electricity Bill Assistance Resources in Texas

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  • Electricity Bill Assistance Resources in Texas
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We recognize that customers deal with a variety of issues when it comes to their households. The economy has been difficult for many Texans, and at times, you may have found yourself in need of assistance.

Below you will find information on how you can receive help to keep your electricity on along with additional energy assistance programs available for Texas families and residents.

You can also contact us to request possible assistance through any available funds. We may direct you to an assistance agency to receive the funds.

Get Help Paying Your Electric Bill

Request a Deferred Payment Plan

A deferred payment plan allows a customer to pay an outstanding balance in installments that extend beyond the due date of the current bill. This can alleviate the stress of having to pay the full bill at one time and prevents disconnection without additional notice for non-payment. We make deferred payment plans available, upon request, to our residential customers:

  • For bills that become due during an extreme weather emergency.
  • As directed by the PUCT during a state of disaster declared by the governor in the area covered by the declaration.

We are currently offering deferred payment plans to our customers consistent with current PUCT requirements.

Please note: A switch-hold may be placed on your account for the deferred payment plan that prevents you from switching providers until the deferred balance is paid in full. You can pay the balance in full at any time to release the switch-hold.

For more information on deferred payment plans, please contact us.

Seek a Payment Arrangement

A payment arrangement is an agreement with your electricity provider that allows you to pay the outstanding bill after its due date, but before the due date of the next bill. If a disconnection notice is issued before a payment arrangement is made with us, that disconnection will be suspended until after the payment due date agreed upon.

Please note: If you do not fulfill the terms of the payment arrangement, service may be disconnected after the later of the due date for the payment arrangement or the disconnection date indicated in the original notice, without issuing an additional disconnection notice.

For more information on payment arrangements, please contact us.

Call 2-1-1

If you are seeking financial assistance with your bill, you can contact 2-1-1 Texas for information about services or agencies in your area that may offer utility assistance. Dial 2-1-1 from your phone or 877-541-7905, select your language, then choose Option 1. You may also visit 211texas.org.

Energy Assistance Programs

Low Income Home Energy Assistance Program (LIHEAP)

LIHEAP is a federally funded program that provides financial assistance to households to help with home energy costs.

The LIHEAP CARES Act includes utility bill payment assistance. Visit Help for Texans and select the “Utility Bill Payment Help” option. From a landline, call toll free 877-399-8939 between 8 a.m. and 5 p.m., Monday through Friday. The toll-free number will directly connect you with the service provider in your county.

Texas Department of Housing and Community Affairs Texas Utility Help

Qualified Texas homeowners and renters can now apply to get assistance with their energy bills, inlcuding past due utility payments for electricity, natural gas, and propane and up to $2,400 in prospective payments.

To qualify, applicants must meet these criteria:

  • Household income must be at or below 150 percent of the Federal Poverty Income Guidelines
  • At least one occupant in the household must be a U.S. citizen or a qualified non-citizen

Applicants can also request water and wastewater bill assistance in the same application, and for those who qualify, they can get help paying total past due and current water and wastewater bills of up to $600. 

For questions or additional information, the Texas Utility Help call center can be reached at 855-566-2057 from 8 a.m. to 6 p.m. Monday through Friday. Help is available in multiple languages.

Apply online at texasutilityhelp.com.

Texas Department of Housing and Community Affairs Rent Relief Program

This program is now closed for new applicants due to the total requests for assistance exceeding the funds available. To receive notifications of possible future opportunities to apply to the Texas Rent Relief program, you can sign up here or visit texasrentrelief.com for more information. The Texas Department of Housing and Community Affairs Rent Relief Program can also be reached by phone toll-free 833-989-7368 from 8 a.m. to 6 p.m. CST Monday to Saturday or email info@texasrentrelief.com.

Community Assistance Agencies (CEAP)

Many community agencies exist that help residents obtain energy and utility assistance. Click here for a list of some of these agencies.

Additional Agencies, Programs & Resources

Organizations & Agencies Counties Served Phone Number
     
Aspermont Small Business Development Center, Inc.
Haskell, Jones, Kent, Knox, Stonewall, and Throckmorton

713-667-9400
Bexar County Department of Community Resources

Bexar

210-335-3707
Big Bend Community Action Committee, Inc. Brewster, Culberson, Hudspeth, Jeff Davis, and Presidio 432-729-4908
Brazos Valley Community Action Agency, Inc. Brazos, Burleson, Grimes, Leon, Madison, Montgomery, Robertson, Walker, Waller, and Washington  979-846-1100
Cameron and Willacy Counties Community Projects, Inc. Cameron and Willacy 956-544-6411
Central Texas Opportunities, Inc. Brown, Callahan, Coleman, Comanche, Eastland, McCulloch, and Runnels  325-625-4167
Christian Community Action Collin, Dallas, Denton, Tarrant, Wise Argyle, Carrolton, Coppell, Frisco, Lake Dallas, Lewisville, Little Elm, and Northwest School Districts  972-221-1224
City of Fort Worth Community Action Partners Tarrant 817-392-5700
Combined Community Action, Inc. Austin, Bastrop, Colorado, Fayette, and Lee 979-540-2980
Community Action Committee of Victoria, TX Aransas, Calhoun, DeWitt, Goliad, Gonzales, Jackson, Lavaca, Refugio, and Victoria  361-578-2989
Community Action Corporation of South Texas Bee, Brooks, Cameron, Duval, Jim Wells, Kenedy, Kleberg, San Patricio, and Willacy  361-664-0145
Community Action Inc., of Central Texas Blanco, Caldwell, and Hays 512-392-1161
Community Council of South Central Texas, Inc. Atascosa, Bandera, Comal, Dimmit, Edwards, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, Kinney, La Salle, Live Oak, McMullen, Maverick, Medina, Real,Uvalde, Val Verde, Wilson, and Zavala 830-303-4376
Community Services Agency of South Texas Dimmit, LaSalle, and Maverick 830-876-5219
Community Services of Northeast Texas, Inc. Bowie, Camp, Cass, Delta, Franklin, Hopkins, Larmar, Marion, Morris, Rains, Red River, and Titus  903-756-5596
Concho Valley Community Action Agency Coke, Concho, Crockett, Irion, Kimble, Menard, Reagan, Schleicher, Sterling, Sutton, and Tom Green  325-653-2411
Dallas County Department of Health and Human Services Dallas 214-819-1848
Economic Action Committee of The Gulf Coast Matagorda 979-245-6901
Economic Opportunities Advancement Corporation (EOAC) Bosque, Ellis, Falls, Freestone, Hill, Limestone, McLennan, and Navarro 254-753-0331
El Paso Community Action Program, Project BRAVO, Inc. El Paso 915-562-4100
Galveston County Community Action Council, Inc. Brazoria, Fort Bend, Galveston, and Wharton 409-765-7878
Greater East Texas Community Action Program (GETCAP) Anderson, Angelina, Chambers, Cherokee, Gregg, Hardin, Henderson, Houston, Jefferson, Kaufman, Liberty, Nacogdoches, Orange, Polk, Rusk, San Jacinto, Smith, Trinity, Van Zandt, and Wood  936-564-2491
Harris County Community Services Department Harris 713-696-7900
Hidalgo County Community Services Agency Hidalgo 956-383-6240
Hill Country Community Action Association, Inc. Bell, Coryell, Hamilton, Lampasas, Llano, Mason, Milam, Mills, and San Saba 325-372-5167
Irving Cares City of Irving 972-721-9181
Kleberg County Human Services Kenedy and Kleberg 361-595-8572
Lubbock Community Development Department Lubbock 806-775-2309
Metrocrest Social Services Denton County: Carrollton, Addison, Farmers Branch, Coppell, and Dallas zip code 75287  972-446-2100
Nueces County Community Action Agency Nueces 361-883-7201
Panhandle Community Services Armstrong, Brisco, Carson, Castro, Childress, Collingsworth, Dallam, Deaf Smith, Donley, Gray, Hall, Hansford, Hartley, Hemphill, Hutchinson, Lipscomb, Moore, Ochiltree, Oldham, Parmer, Potter,Randall, Roberts, Sherman, Swisher, and Wheeler  806-372-2531
Pecos County Community Action Agency Crane, Pecos, and Terrell 432-336-7528
Rolling Plains Management Corporation Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Shackelford, Stephens, Taylor, Wichita, Wilbarger, and Young  940-684-1571
South Plains Community Action Association, Inc. Bailey, Cochran, Crosby, Dickens, Floyd, Garza, Hale, Hockley, King, Lamb, Lynn, Motley, Terry, and Yoakum  806-864-6104
South Texas Development Council Jim Hogg, Starr, and Zapata 956-722-3995
Tarrant County Human Services Tarrant 817-531-5620
Texas Neighborhood Services Erath, Hood, Johnson, Palo Pinto, Parker, Somervell, and Wise 817-598-5700
Texoma Council of Governments Collin, Cooke, Denton, Fannin, Grayson, Hunt, and Rockwall 903-813-3541
Travis County Health & Human Services and Veterans Services Travis 512-854-4100
Tri-County Community Action, Inc. Harrison, Jasper, Newton, Panola, Sabine, San Augustine, Shelby, Tyler, and Upshur  936-598-6315
Webb County Community Action Agency Webb 956-523-4182
West Texas Opportunities, Inc. Andrews, Borden, Dawson, Ector, Loving, Reeves, Ward, Winkler, Fisher, Gains, Glasscock, Howard, Martin, Midland, Mitchell, Nolan, Scurry, and Upton Ward  806-872-8354
Williamson-Burnet County Opportunities, Inc.

Burnet and Williamson

512-763-1400

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*Only new customer successful enrollments with Constellation, except in Illinois, New York and Ohio. Cards are issued by Virtual Rewards Center. Valid email address required for receipt of gift card. Gift cards will not have cash access. For any questions about your gift card, call our customer care team at 1-855-465-1244. The listed merchants are in no way affiliated with Constellation nor are the listed merchants to be considered sponsors or co-sponsors of this program. Use of merchant names and/or logos is by the permission of each respective merchant and all trademarks are the property of their respective owners. Terms and conditions are applied to gift cards/certificates. Please see the merchant gift card/gift certificate for additional terms and conditions, which are subject to change at merchant's sole discretion. Constellation will share your name and email address with Virtual Reward Center for reward fulfillment only. Reward link expires in 3 months.

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© 2023 Constellation. The offerings described herein are those of either Constellation NewEnergy, Inc., Constellation NewEnergy-Gas Division, LLC, Constellation Connect, LLC or Constellation Home Products & Services, LLC (d/b/a Constellation Home in Maryland and d/b/a Constellation in Georgia, Pennsylvania and Texas), each affiliates of each other. The prices of Constellation are not regulated by any state Public Utility Commission. You do not have to buy Constellation electricity, natural gas or any other products to receive the same quality regulated service from your local utility. Brand names and product names are trademarks or service marks of their respective holders. All rights reserved. 

Electricity or Gas Supplier License/Order #s: CA 1359, CTA0032; CT 06-07-11, 01-06; DE 00-162; DC GA06-2, EA01-5; GA GM-46; IL 16-0205, 17-0330; IA G-0010; ME 2000-989; MD IR-655, IR-311, IR-500, IR-228, 107-2276; MA GS-030, CS-015; MI U-14867, U-13660; NE NG-0043; NH DM 17-024; NJ GSL-0101, ESL-0016; OH 09-153G, 00-003E; PA A-125095, A-110036; OR ES4, RI 2379(Z1), D-96-6(E); TX 10014, B07305101; VA G-26, G-51, E-11A; TX Licenses HVAC TACLA 00107498R, Electrical TECL 343159, Service Plan TSCP #684, Plumbing #43217