Electricity Bill Assistance

We recognize that customers deal with a variety of issues when it comes to their households, particularly now during the COVID-19 pandemic. The economy has been difficult for many Texans, and at times, you may have found yourself in need of assistance.

Below you will find information on how you can receive help to keep your electricity on along with additional energy assistance programs available for Texas families and residents.

Get Help Paying Your Electric Bill

Request a Deferred Payment Plan

A deferred payment plan allows a customer to pay an outstanding balance in installments that extend beyond the due date of the current bill. This can alleviate the stress of having to pay the full bill at one time and prevents disconnection without additional notice for non-payment. We make deferred payment plans available, upon request, to our residential customers:

For bills that become due during an extreme weather emergency.
As directed by the PUCT during a state of disaster declared by the governor in the area covered by the declaration.

We are currently offering deferred payment plans to our customers consistent with current PUCT requirements.

Please note: A switch-hold may be placed on your account for the deferred payment plan that prevents you from switching providers until the deferred balance is paid in full. You can pay the balance in full at any time to release the switch-hold.

For more information on deferred payment plans, please contact us.

Seek a Payment Arrangement

A payment arrangement is an agreement with your electricity provider that allows you to pay the outstanding bill after its due date, but before the due date of the next bill. If a disconnection notice is issued before a payment arrangement is made with us, that disconnection will be suspended until after the payment due date agreed upon.

Please note: If you do not fulfill the terms of the payment arrangement, service may be disconnected after the later of the due date for the payment arrangement or the disconnection date indicated in the original notice, without issuing an additional disconnection notice.

For more information on payment arrangements, please contact us.

Call 2-1-1

If you are seeking financial assistance with your bill, you can contact 2-1-1 Texas for information about services or agencies in your area that may offer utility assistance. Dial 2-1-1 from your phone or 877-541-7905, select your language, then choose Option 1. You may also visit 211texas.org.

Energy Assistance Programs

Low Income Home Energy Assistance Program (LIHEAP)

LIHEAP is a federally funded program that provides financial assistance to households to help with home energy costs.

The LIHEAP CARES Act includes utility bill payment assistance. Visit Help for Texans and select the “Utility Bill Payment Help” option. From a landline, call toll free 877-399-8939 between 8 a.m. and 5 p.m., Monday through Friday. The toll-free number will directly connect you with the service provider in your county.

Texas Department of Housing and Community Affairs Texas Utility Help

Qualified Texas homeowners and renters can now apply to get assistance with their energy bills, inlcuding past due utility payments for electricity, natural gas, and propane and up to $2,400 in prospective payments.

To qualify, applicants must meet these criteria:

Household income must be at or below 150 percent of the Federal Poverty Income Guidelines
At least one occupant in the household must be a U.S. citizen or a qualified non-citizen

Applicants can also request water and wastewater bill assistance in the same application, and for those who qualify, they can get help paying total past due and current water and wastewater bills of up to $600.

For questions or additional information, the Texas Utility Help call center can be reached at 855-566-2057 from 8 a.m. to 6 p.m. Monday through Friday. Help is available in multiple languages.

Apply online at texasutilityhelp.com.

Texas Department of Housing and Community Affairs Rent Relief Program

This program is now closed for new applicants due to the total requests for assistance exceeding the funds available. To receive notifications of possible future opportunities to apply to the Texas Rent Relief program, you can sign up here or visit texasrentrelief.com for more information. The Texas Department of Housing and Community Affairs Rent Relief Program can also be reached by phone toll-free 833-989-7368 from 8 a.m. to 6 p.m. CST Monday to Saturday or email info@texasrentrelief.com.

Community Assistance Agencies (CEAP)

Many community agencies exist that help residents obtain energy and utility assistance. Click here for a list of some of these agencies.

Additional Agencies, Programs & Resources

Organizations & Agencies	Counties Served	Phone Number

Aspermont Small Business Development Center, Inc.	Haskell, Jones, Kent, Knox, Stonewall, and Throckmorton	713-667-9400
Bexar County Department of Community Resources	Bexar	210-335-3707
Big Bend Community Action Committee, Inc.	Brewster, Culberson, Hudspeth, Jeff Davis, and Presidio	432-729-4908
Brazos Valley Community Action Agency, Inc.	Brazos, Burleson, Grimes, Leon, Madison, Montgomery, Robertson, Walker, Waller, and Washington	979-846-1100
Cameron and Willacy Counties Community Projects, Inc.	Cameron and Willacy	956-544-6411
Central Texas Opportunities, Inc.	Brown, Callahan, Coleman, Comanche, Eastland, McCulloch, and Runnels	325-625-4167
Christian Community Action	Collin, Dallas, Denton, Tarrant, Wise Argyle, Carrolton, Coppell, Frisco, Lake Dallas, Lewisville, Little Elm, and Northwest School Districts	972-221-1224
City of Fort Worth Community Action Partners	Tarrant	817-392-5700
Combined Community Action, Inc.	Austin, Bastrop, Colorado, Fayette, and Lee	979-540-2980
Community Action Committee of Victoria, TX	Aransas, Calhoun, DeWitt, Goliad, Gonzales, Jackson, Lavaca, Refugio, and Victoria	361-578-2989
Community Action Corporation of South Texas	Bee, Brooks, Cameron, Duval, Jim Wells, Kenedy, Kleberg, San Patricio, and Willacy	361-664-0145
Community Action Inc., of Central Texas	Blanco, Caldwell, and Hays	512-392-1161
Community Council of South Central Texas, Inc.	Atascosa, Bandera, Comal, Dimmit, Edwards, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, Kinney, La Salle, Live Oak, McMullen, Maverick, Medina, Real,Uvalde, Val Verde, Wilson, and Zavala	830-303-4376
Community Services Agency of South Texas	Dimmit, LaSalle, and Maverick	830-876-5219
Community Services of Northeast Texas, Inc.	Bowie, Camp, Cass, Delta, Franklin, Hopkins, Larmar, Marion, Morris, Rains, Red River, and Titus	903-756-5596
Concho Valley Community Action Agency	Coke, Concho, Crockett, Irion, Kimble, Menard, Reagan, Schleicher, Sterling, Sutton, and Tom Green	325-653-2411
Dallas County Department of Health and Human Services	Dallas	214-819-1848
Economic Action Committee of The Gulf Coast	Matagorda	979-245-6901
Economic Opportunities Advancement Corporation (EOAC)	Bosque, Ellis, Falls, Freestone, Hill, Limestone, McLennan, and Navarro	254-753-0331
El Paso Community Action Program, Project BRAVO, Inc.	El Paso	915-562-4100
Galveston County Community Action Council, Inc.	Brazoria, Fort Bend, Galveston, and Wharton	409-765-7878
Greater East Texas Community Action Program (GETCAP)	Anderson, Angelina, Chambers, Cherokee, Gregg, Hardin, Henderson, Houston, Jefferson, Kaufman, Liberty, Nacogdoches, Orange, Polk, Rusk, San Jacinto, Smith, Trinity, Van Zandt, and Wood	936-564-2491
Harris County Community Services Department	Harris	713-696-7900
Hidalgo County Community Services Agency	Hidalgo	956-383-6240
Hill Country Community Action Association, Inc.	Bell, Coryell, Hamilton, Lampasas, Llano, Mason, Milam, Mills, and San Saba	325-372-5167
Irving Cares	City of Irving	972-721-9181
Kleberg County Human Services	Kenedy and Kleberg	361-595-8572
Lubbock Community Development Department	Lubbock	806-775-2309
Metrocrest Social Services	Denton County: Carrollton, Addison, Farmers Branch, Coppell, and Dallas zip code 75287	972-446-2100
Nueces County Community Action Agency	Nueces	361-883-7201
Panhandle Community Services	Armstrong, Brisco, Carson, Castro, Childress, Collingsworth, Dallam, Deaf Smith, Donley, Gray, Hall, Hansford, Hartley, Hemphill, Hutchinson, Lipscomb, Moore, Ochiltree, Oldham, Parmer, Potter,Randall, Roberts, Sherman, Swisher, and Wheeler	806-372-2531
Pecos County Community Action Agency	Crane, Pecos, and Terrell	432-336-7528
Rolling Plains Management Corporation	Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Shackelford, Stephens, Taylor, Wichita, Wilbarger, and Young	940-684-1571
South Plains Community Action Association, Inc.	Bailey, Cochran, Crosby, Dickens, Floyd, Garza, Hale, Hockley, King, Lamb, Lynn, Motley, Terry, and Yoakum	806-864-6104
South Texas Development Council	Jim Hogg, Starr, and Zapata	956-722-3995
Tarrant County Human Services	Tarrant	817-531-5620
Texas Neighborhood Services	Erath, Hood, Johnson, Palo Pinto, Parker, Somervell, and Wise	817-598-5700
Texoma Council of Governments	Collin, Cooke, Denton, Fannin, Grayson, Hunt, and Rockwall	903-813-3541
Travis County Health & Human Services and Veterans Services	Travis	512-854-4100
Tri-County Community Action, Inc.	Harrison, Jasper, Newton, Panola, Sabine, San Augustine, Shelby, Tyler, and Upshur	936-598-6315
Webb County Community Action Agency	Webb	956-523-4182
West Texas Opportunities, Inc.	Andrews, Borden, Dawson, Ector, Loving, Reeves, Ward, Winkler, Fisher, Gains, Glasscock, Howard, Martin, Midland, Mitchell, Nolan, Scurry, and Upton Ward	806-872-8354
Williamson-Burnet County Opportunities, Inc.	Burnet and Williamson	512-763-1400